PSFB — Pakistan Scam & Fraud Bureau
PSFBPAKISTAN SCAM & FRAUD BUREAU
PRIVATE INITIATIVE • NOT A GOVERNMENT BODY

Report Cyber Fraud.
Get Justice.

PSFB — Pakistan Scam & Fraud Bureau — is a private organization that receives complaints about JazzCash, EasyPaisa, bank fraud, OLX, and social media scams. We review, investigate, and forward verified cases to FIA & police when necessary.

Secure & Confidential
Verified Process
Forwarded to FIA
PSFB — Pakistan Scam & Fraud Bureau

PSFB Secure Reporting

Trusted cyber-fraud complaint intake for citizens of Pakistan.

2,847+
Resolved
312
Active
4,193+
Prevented
OUR IMPACT

Numbers that build trust

Every complaint matters. These counters reflect the collective action of citizens who chose to speak up against cyber fraud in Pakistan.

0+
Complaints Resolved
0
Active Cases
0+
Scams Prevented
0+
Complaints Filed
HOW IT WORKS

A simple, transparent process

From your report to official action — here is what happens at each step.

01

Submit Complaint

Fill out our secure complaint form with your details, scammer info, and any evidence (screenshots, transaction receipts).

02

Review by Team

Our dedicated analysts review every complaint within 24–48 hours and verify the information provided before assigning it for investigation.

03

Investigation

Our investigators gather additional evidence, contact relevant banks/payment providers, and build a complete case file with your reference number.

04

Forwarded to FIA / Police

If fraud is confirmed, we forward the case to FIA Cyber Crime Wing or local police with a complete evidence dossier. You can track status anytime.

Who we are

PSFB — Pakistan Scam & Fraud Bureau — is a private, independent organization committed to helping Pakistani citizens fight back against the rising wave of online fraud. We are not affiliated with any government agency. Our role is to receive your complaint, verify it, and forward actionable, evidence-backed cases to the relevant authorities (FIA Cyber Crime Wing, local police, or your bank's fraud unit) so that action can actually be taken.

We work with volunteers, legal advisors, and former law-enforcement consultants to make sure your complaint is taken seriously and routed to the right desk — without the bureaucratic delays of going it alone.

Our mission

To make cyber-fraud reporting accessible, secure, and effective for every Pakistani — whether you lost Rs. 500 to a JazzCash scam or your life savings to an investment fraud. Every complaint matters, and every scammer should know that we are watching.

  • Verified, transparent complaint handling
  • Direct liaison with FIA Cyber Crime Wing
  • Zero-cost reporting for citizens
  • Awareness programs across Pakistan
FILE A COMPLAINT

Report a scam — step by step

All fields marked * are required. Your information is stored securely and only shared with authorities when necessary.

A

Complainant Information

Tell us about yourself so we can verify and contact you.

B

Scam Details

Tell us what happened and who scammed you.

C

Scammer Payment Details

Provide payment numbers / accounts where you sent money. At least one helps investigation.

D

Incident Description

Describe the incident in detail — how you were contacted, what was promised, how money was transferred.

E

Evidence Upload

Upload screenshots, chat logs, transaction receipts (PNG, JPG, WEBP, or PDF — max 4MB each).

Confidentiality: Your personal information is stored securely and used only for processing this complaint. By submitting, you confirm that the information provided is accurate to the best of your knowledge. PSFB is a private organization — not affiliated with the Government of Pakistan, FIA, or any official agency. We forward verified complaints to authorities on your behalf.

You will receive an auto-generated reference number after submission.
TRACK COMPLAINT

Check your complaint status

Enter the reference number you received (e.g. PSFB-2026-00123) to view your case status and timeline.

AWARENESS & SCAM ALERTS

Stay one step ahead of scammers

Knowledge is your first line of defense. Read the latest scam alerts and learn how to protect yourself and your loved ones.

JazzCash FraudAug 2026

Fake JazzCash "OTP Verification" Calls

Scammers pretending to be JazzCash support call victims asking for the OTP sent to their SIM. Sharing it lets them drain the wallet.

How to protect yourself
  • JazzCash never asks for OTP over the phone
  • Never share the 4-digit PIN with anyone
  • Hang up and dial 4444 (official JazzCash helpline) to verify
Investment ScamAug 2026

"Daily Profit" Trading Apps (Forex & Crypto)

Apps promising 2% daily profit on crypto/forex deposits disappear after you invest. Withdrawals are blocked with "tax" demands.

How to protect yourself
  • No real investment gives guaranteed daily returns
  • Check SECP registration before investing
  • Avoid transferring to personal bank accounts
Social MediaJul 2026

Fake PR & Verification Offers on Instagram

Accounts posing as Meta officials DM users offering blue-badge verification for Rs. 5,000–15,000, then vanish after payment.

How to protect yourself
  • Meta never charges for verification via DM
  • Real verification only happens via the in-app Meta Verified flow
  • Report the account to Instagram immediately
Bank FraudJul 2026

"Account Update" Phishing SMS

SMS messages claiming your bank account is blocked, with a link to a fake login page that harvests your credentials.

How to protect yourself
  • Never click links from unknown SMS senders
  • Banks never ask you to "verify" via SMS links
  • Type your bank URL directly into the browser

6 Golden Rules to Avoid Online Fraud

1

Never share OTPs, PINs, or passwords with anyone — even "officials".

2

JazzCash, EasyPaisa, and banks never ask you to send money to "verify" your account.

3

Always verify seller identity in person before paying on OLX, Facebook Marketplace, or Instagram.

4

Avoid deals that sound too good to be true — iPhones at 50% off don't exist.

5

Enable two-factor authentication on every banking and social app.

6

Report fraud within 24 hours — funds are sometimes recoverable if reported fast.

CONTACT & EMERGENCY

Get in touch with PSFB

Need to report something urgently? Use the WhatsApp option for fastest response. For emergencies, contact 15 (Police) or 1991 (FIA Helpline).

Helpline
0800-PSFB-PK (0800-7732-75)
Mon–Sat, 9 AM – 8 PM (PKT)
WhatsApp Report
+92 300 1234567
Send screenshots & details
Email
report@psfb.pk
Replied within 24 hours
Office
PSFB HQ, I.I. Chundrigar Road
Karachi, Pakistan
Emergency?

If you are in immediate danger, money is being transferred right now, or your account was just hacked — call 15 (Police) or 1991 (FIA Cyber Crime Helpline) immediately. PSFB processing takes 24–48 hours.

Send us a message

For general questions, partnerships, or media inquiries. For complaint filing, please use the form above.

Average response time: under 24 hours